Contact Us

We will be away starting Monday, April 29 and will be back in the shop on Monday, May 13.

We will have limited access to email and will reply to any unread messages after we return.

Any purchases made through our website after Friday, April 26 will ship after we return.

We are available for appointments through Friday, April 26, but anything brought in for repair – unless it involves warranty service – will be completed after we return. This is to ensure we can honor our existing commitments in a timely manner.

Any instruments or mouthpieces shipped to us via USPS during this period will be held at our local post office and delivered to us after we return. Shipments using any other provider will likely be returned as undeliverable. Please plan accordingly.

For customers whose instruments are currently in our shop, this pause has been in our shop calendar for several months and any time estimates we originally provided still apply.

Complete this form and we’ll reply – via email – within one (1) business day.

Remember to check your spam/junk folder if you haven’t heard back from us.

Please review our appointment policies NOW, to avoid misunderstandings LATER.

  • All shop visits are scheduled BY APPOINTMENT ONLY.
  • Typically, we can see you as soon as the next business day.
  • If you arrive without an appointment, you will not receive service.
  • We don’t offer “repairs while you wait,” but we will quote price and turn-around time during your initial visit.
  • There is no cost or further obligation after the initial consultation/quote.
  • We need to examine the instrument – in person – to assess the scope and pricing of repairs.
  • Playing condition repairs can usually be completed within a few days.
  • If you have a specific time frame requirement, we’ll make reasonable accommodations to work with you.
  • We’re in the shop most weekdays.
  • We’re not here 24/7 and we don’t keep fixed hours.
  • We’re not available weekends.